“Emotional intelligence is the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. Emotional intelligence describes abilities distinct from, but complementary to, academic intelligence or the purely cognitive capacities measured by IQ.”
Daniel Goleman, 1998
Emotional intelligence competencies (self awareness, self management, social awareness and relationship management) are the skills that result in outstanding performance at work. IQ may get an individual hired, but it is EQ (emotional intelligence) that will make them a star performer. In many organizations and industries, the CEO is promoted for their technical and strategic abilities, only to realize that technical ability is only one aspect of the job. The workplace is about relationships: to employees, direct reports and stakeholders, to the customer and to the suppliers. Executive coaching has become an important resource for organizations in helping their leaders develop the social and personal skills they may be lacking so they can build these important relationships, as well as effectively lead their organization.
Emotional intelligence can be taught and it is helpful for employees who may have poor communication or social skills to be coached in the areas where they are lacking. Learning emotional intelligence skills can make an average employee into a star performer.